LUMIÈRE is based in Sydney, NSW, and we proudly service a wide range of surrounding areas. We bring our outdoor event setups directly to your chosen location, whether it’s a private home, park, or venue. Travel fees may apply depending on the distance and accessibility of your location, which will be discussed during the booking process to ensure everything runs smoothly on the day.

We recommend booking your event at least one to two weeks in advance to secure your preferred date, especially during weekends and busy seasons. For larger setups or custom styling requests, earlier bookings are highly encouraged. Last-minute bookings may still be accommodated depending on availability, so feel free to reach out and we will do our best to assist you.

Yes, a deposit is required to secure your booking with LUMIÈRE. This ensures your date and selected package are reserved exclusively for you. The remaining balance is typically due prior to your event date. Full payment details, terms, and timelines will be clearly communicated during the booking process for your convenience.

Absolutely. We specialise in creating customised experiences tailored to your event style and preferences. From colour themes and décor choices to personalised signage and add-ons, we offer a range of options to enhance your setup. If you have a specific vision in mind, we’re happy to collaborate and bring your ideas to life with our signature LUMIÈRE touch.

As our services are outdoor-based, weather conditions are important. If there is rain or unsuitable weather, we will work with you to reschedule your event to another available date. We aim to be as flexible as possible to ensure you still enjoy your experience without compromising on quality or comfort.

Setup typically takes between one to two hours depending on the size and complexity of your chosen package. Pack down is handled efficiently after your event concludes. Our team ensures everything is set up beautifully before your guests arrive and removed seamlessly afterwards, allowing you to enjoy your event without any stress or extra work.

Yes, all our packages include both setup and pack down services. Once your event is complete, our team will return at the agreed time to carefully pack everything away. This ensures your space is left clean and tidy, giving you peace of mind and allowing you to focus on enjoying your event without worrying about the cleanup.

Yes, additional guests can be accommodated for most of our packages. Each service has a base number of guests included, with an additional cost per extra guest. We recommend confirming your final guest count prior to the event so we can ensure the setup is prepared accordingly and maintains the same level of comfort and styling.

We offer a range of food and drink options through our event carts and add-ons. Catering can also be arranged upon enquiry depending on your needs. From snack boxes and drinks to grazing carts and sweet treats, we aim to provide flexible options that complement your event and enhance the overall experience.

Yes, many of our services are perfect for children’s events, especially our cinema experiences and picnic setups. We can tailor styling, seating, and add-ons to suit different age groups, ensuring a safe, fun, and comfortable environment for kids while still maintaining a stylish and elevated overall look.

For our cinema experiences, access to a standard power source is usually required. If your location does not have accessible power, please let us know in advance so we can discuss alternative options. We aim to ensure everything runs smoothly and will guide you through any requirements during the booking process.

Yes, you are welcome to choose your own movie for your cinema experience. We recommend selecting a film suitable for your audience and ensuring you have access to the content. We will provide the setup and equipment needed so you can enjoy your chosen movie in a comfortable and stylish outdoor setting.

Yes, we offer themed and personalised setups to match your event style. From colour schemes to signage and decorative details, we can customise the look and feel of your setup. Whether you prefer something soft and elegant or fun and vibrant, we work closely with you to create a cohesive and visually appealing result.

Booking with LUMIÈRE is simple. You can contact us through our website, email, or phone to discuss your event details. Once we confirm availability and your preferred package, we will guide you through the booking process, including deposit payment and final confirmation, ensuring everything is organised for your special day.